60-days Money Back Guarantee
Terms & Conditions
Elinz guarantees that we source high-quality products and for this reason, we offer 60 days money-back guarantee. If for any reason an Elinz customer is unsatisfied with their purchase, they can contact us within 60 days of the delivery date, and organise to return the product and receive a refund of the purchase, we offer returns for refunds FREE of restocking fees provided the returns are in good/re-saleable condition.
- 1. In order to organise a refund under these terms and conditions, the customer must inform Elinz Customer Service within 60 days of delivery date (the date from which the parcel has left our warehouse) of their Elinz Product and request a refund under these terms and conditions. The customer must comply with the directions of Elinz staff in order to facilitate a refund.
- Where a customer requests a refund in accordance with these terms and conditions, the refund will be for the amount of the purchase price only.
- Returned products must be returned in accordance with the Warranty section of the Elinz Website in 'Terms and Conditions Warranty'. This includes being returned in the original packaging, with all accessories (especially the SD Card if provided with the unit originally) and in a re-saleable condition, otherwise, extra charges may incur.
- If the unit to return for replacement is faulty, we will send you a return label to return the parcel to us at our cost. Please contact Elinz Customer Service for the return label. If it is a change of mind, then the customer has to bear the postage at their end to send the item back for refund/replacement
- After receiving the returned Elinz Product(s), Elinz will assess the item as per the RMA issue (this includes for Change of mind) and then will refund as soon as is reasonably practicable and the customer will be provided with an e-mail notification. Where possible, refunds will be processed by reversing the initial customer transaction. Elinz accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway. Allow us at least 2 weeks to process your RMA and or refunds, although we will always do our best to do much earlier than that, especially, Change of mind refunds. However there will be times where we will not be able to meet this guideline due to situations outside of our control, and we ask for your understanding during these times.
- Elinz reserves the right to make changes to these 60 Days Money Back Guarantee Terms and Conditions without notice.
- Warranty Claims
- Almost all Elinz products come with a 12 months warranty otherwise stated on the product. If the product is faulty you may send the item back to Elinz who will then send the product to the manufacturer on your behalf for repair.
Drone - 6 months warranty
Security Camera - 2 years warranty
Reversing Camera - 2 years warranty
LED Light Bars - 1 year warranty
Cosmoblaze LED Light Bars & Driving lights - 5 years warranty
- This Warranty does not cover deliberate physical damage, severe moisture, or electrocution due to static short-circuiting, inserting the product into damaged equipment, or other activity the Customer engages in resulting in product damage.
- Elinz guarantees all products to be working upon receipt of the item unless otherwise stated. Customer satisfaction is important to us as such if the purchased product is DOA (Dead On Arrival) we will offer a replacement product. To redeem this replacement product the customer agrees to return the DOA/ faulty product to Elinz within 60 days of the date of purchase. Please note: WE DO NOT ISSUE REPLACEMENT UNITS without getting the FAULTY ITEM First. If the unit to return for replacement is faulty, we will send you a return label to return the parcel to us at our cost. Please contact Elinz Customer Service for the return label. If it is a change of mind, then the customer has to bear the postage at their end to send the item back for refund/replacement.
- It is the Customers responsibility to ensure all goods are adequately packaged for safe transit back to Elinz thus eradicating damage to the received item.
- The Customer accepts that despite the best intentions of Elinz to provide products of a consistently high standard, faults occasionally occur. It is not the fault of Elinz when these faults occur. Elinz does, however (as stated above) agree to (on behalf of the customer) return faulty products to the manufacturer for repair.
- Please note that items are not tested prior to sending unless otherwise requested by you. At the Customers request, and at no charge to you, Elinz can test products prior to shipment to ensure it is working. The Customer acknowledges that this request will require Elinz to open or cut the manufacturer's sealed packaging, and will delay shipment of your item by 24 hours.