Gamory Product Support and Shipping & Returns


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Product Support

To ensure you are enjoying your product to the fullest:

  1. (Obvious, but...) Always Read the Manual for a Proper Setup.
    Read and follow the included instruction manual as it contains important steps to get you up and running smoothly.

  2. Troubleshoot & Check for Updates Online.
    Common issues are usually already addressed by the manufacturer, the links below feature a plethora of information to diagnose and fix common issues. Don't forget to also check for new updates to the manual, software, and firmware as provided by the manufacturer (links below).

  3. Contact the Manufacturers Support Team.
    The contact links below will put you in touch with the respective support teams, who will have the technical know-how to correctly diagnose and resolve.

  4. Contact Us.
    Still unresolved? We'll certainly be there to help. Please contact us so we can help you further.

Brands Product Knowledgebase, Support and FAQ Warranty Contact
Antlion Audio Product Support Warranty Contact
Email: customerservice@gtdevice.com
Astro Gaming Product Support Warranty Contact
Audio-Technica Product Support Warranty Contact
Address: Service Department Unit 19, 43-53 Bridge Road, Stanmore NSW 2048, Australia.
Phone: +61(02)9519 0900
Email: service@tag.com.au
BigBen Interactive Product Support Contact
Email: support@bigben.fr
CronusMax Product Support Contact
GAEMS Product Support Warranty Contact
Address: GAEMS Corporate (USA) 2517 152nd Ave NE, BLDG 16, Redmond, WA 98052, USA.
Phone: +1 (425) 402-0100
Email: support@gaemspge.com
Grip-iT
HIDEit Product Support Contact
Email: info@hideitmounts.com
LucidSound Product Support Warranty Contact
Nyko Product Support Warranty Contact
PowerA Product Support Warranty Contact
PlayStation (Sony) Product Support Contact
Phone: 1300 365 911
Trigger Treadz Product Support Contact
Email: customerservice@gtdevice.com
Turtle Beach Product Support Warranty Contact
Email: tbsupport@qvsoftware.com.au
Xbox (Microsoft) Product Support Warranty Contact
Phone: 1800 555 741

Shipping & Returns

AUSTRALIA POST DELAYS

Australia Post are experiencing delivery delays. We recommend you opt for Express Post as these are prioritised. AusPost current delivery times

SHIPPING

  • NEXT BUSINESS DAY DISPATCH
    • For orders placed before Midnight NSW Time we will dispatch next business day. Any orders placed after 12am will be dispatched on a best efforts basis that same day, otherwise the following business day.
    • Excludes: (1) Pre/back-order items, and (2) Bulky goods (learn more below).

  • SENT FROM STRATHFIELD SOUTH NSW 2136, AUSTRALIA

  • SAFELY PACKED & FULLY INSURED

  • SHIPPING FEES
    • Please use shipping calculator available on the Product or Cart page as it varies according to item size/weight/destination.

  • SHIPPING TIMES WITHIN AUSTRALIA(estimated business days)
    • Australia Post Standard [3-6 Days] / Express [2-3 Days]
    • Courier Service [3-6 Days] (only for bulky goods)
    • Rural/country areas may take longer

Pre-Orders:

  • Pre-orders are dispatched on release day or 1 day before (business days). Please allow standard delivery times on top.
  • If your order contains a combination of in-stock items, we will hold the entire order, and only ship once the pre-order item(s) are available.
    • Please place separate orders if you want in-stock items to ship first.
  • Release dates are subject to change, and can be further delayed due to shipping delays, supply shortages, or when release dates are pushed back by the supplier/publisher.

Bulky Goods:

  • 1-2 business day(s) for dispatch, due to extra handling time required.
  • Sent via Courier service | Tracked and Fully Insured.
  • Transit times: Varies between 2-10 business days depending on your location (Metro/Rural).
  • Example of Bulky Goods: Gaming Chairs

More Help with Shipping:

  • Late Orders?
    • Check the status using the tracking link from your Order/Shipping Confirmation Email.
    • Contact Australia Post (Phone 13 76 78) / Courier directly for an accurate status update.
    • Contact us and we will follow it up for you, please provide your name and order number when doing so.

  • Address Error/Return to Sender?
    • If a delivery got returned to us due to (1) wrong postal address, or (2) missed delivery and parcel not collected from collection point. The item(s) will be reposted at your expense.
    • If the item was returned due to an error on our part, then the item will be resent to you at no additional cost.

  • Lost Orders?
    • An investigation is opened with Australia Post / Courier once the estimated delivery time frame has passed.
    • If the item is lost, we will ship you a replacement if the item is still in stock, or refund you the full price paid if the item is no longer available.



All our stock are from official suppliers and come with the full manufacturers warranty.

RETURNS

Faulty Goods:

Your satisfaction is our first priority. We will gladly repair, replace, or refund faulty products as per Australian Consumer Law.

Simply contact us and we will action a remedy.

Please note that if:

  1. the product is found to be working,
  2. the fault/damage is due to misuse, neglect or reasonable wear and tear, OR
  3. the product is not one which was purchased from us (e.g. mismatching serial numbers, different stocked product),
then unfortunately we cannot offer you a remedy. You will be charged a re-delivery fee to have the items returned to you.


Change of Mind:

Change of mind returns are accepted. Item(s) must be returned within 30 days from date of purchase.

  • All returned products must be in original, brand new, and sealed condition. If an item is found to be opened, used or damaged, it will not be eligible for a refund or exchange, and will be returned at the buyers expense.
  • No returns or exchanges after 30 days.
  • Shipping cost are not refundable.
  • Return postage will be paid by the buyer.
  • Due to the nature of these products, they are ineligible for return: gift cards, digital codes/cards, and any product requiring an activation code.

Need help or have more questions?
We're happy to assist!
Simply contact us or email sales@elinz.com.au