How can we help?

Find Troubleshooting Guide
Here are Troubleshooting Guides to help you out. Product SKU are displayed alphabetically or you may fill in the search box to check the product you are looking for.


Date Posted: 15 April 2020  
JJRC H73 Foldable RC Drone 2K Camera FPV GPS 5G WiFi Quadcopter Brushl... continue reading


Date Posted: 13 April 2020  
Elinz 4K Ultra HD Dual Dash Cam 3" OLED Touch Screen WiFi Reverse... continue reading


Date Posted: 28 October 2019  
Wireless WiFi IP Security Camera Outdoor 1080P CCTV Waterproof LED Flo... continue reading


Date Posted: 24 September 2019  
Wireless IP Camera 1080P WiFi Security CCTV Wire Free Battery Waterpro... continue reading


Date Posted: 6 August 2019  
MJX X104G RC Drone 1080P Camera Quadcopter GPS 5G Wifi FPV Headless Al... continue reading

Find User Manual
To find the user manual for your product, you can search by the product's SKU, product name or product description.

Please note: Products that are quite simple to use may not have user manuals.

DCG8 User Manual
Elinz 2K Dual Dash Cam 170° HD 2" LCD Screen WiFi GPS Uber Taxi Car Video Camera Night Vision

Download Manual

Uploaded on 13 June 2020

IPCAMK6 User Manual
IPCAMK6 Additional User Manual

Download Manual

Uploaded on 11 March 2020

Mini OBD2 Bluetooth 4.0 Car Wireless Diagnostic Scanner V1.5 iPhone Android

Download Manual

Uploaded on 5 March 2020

CCTDVR User Manual
4CH CCTV Security 2x Camera System 1080P 5MP DVR AHD Face Detection Video

Download Manual

Uploaded on 7 February 2020

IPCAMS2 User Manual
WiFi IP Security Camera Smart Auto Tracking HD Wireless Pan Tilt CCTV 1080P

Download Manual

Uploaded on 4 February 2020

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Can I pick up my purchase?
As an online business, we only offerour products available for delivery only. We do not offer a pickup facility.

What is your Returns Policy?
Elinz guarantees that we source high quality products and for this reason, we offer 60 days money back guarantee. If for any reason an Elinz customer is unsatisfied with their purchase, they can contact us within 60 days of the delivery date, and organise to return the product and receive a refund of the purchase price excluding the restocking fees (associated Delivery & Handling Costs), subject to the terms and conditions listed here: Read more..

Can I Schedule a Time / Day for Delivery?
It is not possible to schedule an exact time or day for delivery when you place your order.
Wherever possible, we suggest using a work address (including business name) or an alternate address where someone will be present to sign for your delivery on your behalf.

What if my order was already dispatched, can I still change the delivery address? If yes, will it cost me anything?
Once the purchased has already been dispatched, you cannot change the delivery address.

How do I use a voucher / promotional code?
To use a voucher or promotional code, firstly select the items you wish to purchase and click through to the CHECKOUT. Once you are in the CHECKOUT stage, you will see Apply Coupon / Promo Codeat the right side. Please key in the code and click on Apply coupon code button.
After applying the code you can see the discounted amount on your order summary.

Do you have a stock list for future sales events?
Sales event details are advertised on our homepage as soon as possible – however we are unable to confirm future sales in advanced. For the most up to date information, please subscribe to our mailing list or check in on the site! You may also fin updates on our Facebook Page.

How do I remove items from my cart?
If you have changed your mind and have not yet checked out – you can decrease the quantity of an item from 1 to 0 on view cart page. After doing so, click on Update changes button to reflect changes you have made.

What can I do if I’m not receiving newsletters?
You may contact our Customer Service Department to ensure that you are subscribed. If you are subscribed – please ensure that you check your email account settings as our emails may be filtered through to a ‘spam’ or ‘junk’ folder.

What are the current promos at Elinz?