Frequently Asked Questions

Troubleshooting Guides

A. Offline status
Check if the LED indicators are operational. If there are no indications, check the SIM card in following steps:

1. Call the device SIM card of the terminal to check connection ring.
2. Check if the vehicle is in the area where there is no WCDMA signal.
3. Check if terminal(s) are offline within a specific area. If all terminals are offline, you should ask the administrator for the network status.
4. Check if the SIM card has enough balance.
5. If the terminal becomes offline on the last day of the month, check the network status.
6. Make inquiries to the terminal via SMS commands to check the device status.

B. Offline Status on App and Website

1. Please check if APN is set up correctly
   • Send command APN,Network name#
   • eg. for ALDI sim - APN,mdata.net.au#
2. Check server
   • Send command SERVER,1,Domain,Port# SERVER,0,IP,Port#
   • eg. SERVER,1,www.sky200.com,32001# SERVER,0,42.120.22.24,32001#
3. Set GPRS
   • eg. TIMER,30# , means uploading data every 30 seconds

C. Cannot connect to platform
The terminal is never online on the position server when installed at the first time.

1. Are the power cables are wired correctly? (Pay attention to not connect them to the controlling cables of the vehicle)
2. Is the SIM card installed correctly? (Please refer to the installation instructions)
3. Check the status of the LED indicators. (If the terminal is operational, the red LED and the blue LED will intermittently blink)
4. Make inquiries on terminal parameters via SMS commands to check the current position status, accuracy and settings, etc.

D. Can't Locate Device
If the GPS is active but the terminal cannot be connected, please check the following:

1. Is the vehicle in an area where there is no GPS signal.
2. The ‘top-front’ of the terminal is facing toward the sky.
3. The WCDMA and GPS signal is weakened if the terminal is in a place with electromagnetic wave absorption material or within metallic material. Avoid placing device near metal thermal insulation layer or heating layer as this may weaken network connection and will sever position signal.

E. Position drift
Position drift will occur in places where GPS signal is poor. Please drive the vehicle to the open places

F. Commands receiving abnormally

1. Check the command format.
2. Check if the vehicle is in the places where there is WCDMA signal.
3. Check if the SIM card is properly installed.