FAQs



Can I pick up my purchase?
As an online business, we only offerour products available for delivery only. We do not offer a pickup facility.

What is your Returns Policy?
Elinz guarantees that we source high quality products and for this reason, we offer 60 days money back guarantee. If for any reason an Elinz customer is unsatisfied with their purchase, they can contact us within 60 days of the delivery date, and organise to return the product and receive a refund of the purchase price excluding the restocking fees (associated Delivery & Handling Costs), subject to the terms and conditions listed here: Read more..

Can I Schedule a Time / Day for Delivery?
It is not possible to schedule an exact time or day for delivery when you place your order.
Wherever possible, we suggest using a work address (including business name) or an alternate address where someone will be present to sign for your delivery on your behalf.

What if my order was already dispatched, can I still change the delivery address? If yes, will it cost me anything?
Once the purchased has already been dispatched, you cannot change the delivery address.

How do I use a voucher / promotional code?
To use a voucher or promotional code, firstly select the items you wish to purchase and click through to the CHECKOUT. Once you are in the CHECKOUT stage, you will see Apply Coupon / Promo Codeat the right side. Please key in the code and click on Apply coupon code button.
After applying the code you can see the discounted amount on your order summary.

Do you have a stock list for future sales events?
Sales event details are advertised on our homepage as soon as possible – however we are unable to confirm future sales in advanced. For the most up to date information, please subscribe to our mailing list or check in on the site! You may also fin updates on our Facebook Page.

How do I remove items from my cart?
If you have changed your mind and have not yet checked out – you can decrease the quantity of an item from 1 to 0 on view cart page. After doing so, click on Update changes button to reflect changes you have made.

What can I do if I’m not receiving newsletters?
You may contact our Customer Service Department to ensure that you are subscribed. If you are subscribed – please ensure that you check your email account settings as our emails may be filtered through to a ‘spam’ or ‘junk’ folder.
 
What are the current promos at Elinz?
  • BUY MORE, SAVE MORE  - be an Elinz reseller. Check out  our wholesale mechanics. Click here.
  • LOYALTY REWARDS - Start earning points and sue your points in paying for your purchases. For moreinfo vist our loyalty rewards section.
  • What is Elinz delivery cut-off dates this Holiday Season?
What is Elinz delivery cut-off dates?
  • Dates are applicable when payment is made before  9:30am *
  • Dates indicated are for Registered Post Only*
  • Upgrade to Express Post to get your Gifts earlier than expected. Charges apply for Express Post Delivery.
  • Express Post network be sure to lodge your item before 1pm, Friday 21 December. For non covered by express post network 17th December.

Christmas Delivery cut-off dates

States Metro Regional
Northern Territory  07/12/2018 29/11/2018
South Australia 14/12/2018 11/12/2018
Queensland 13/12/2018 07/12/2018
New South Wales 14/12/2018 7/12/2018
Cairns 11/12/2018 30/11/2018
Western Australia 10/12/2018 07/12/2018
Victoria 17/12/2018 14/12/2018
Australian Capital Territory 14/12/2018 12/12/2018
Tasmania 13/12/2018 26/11/2018